Do you provide free technical
support?
Yes. All our customers are entitled to free technical support from 24hour
7 days a week. The number to call is 1300 738 743. Back to
Internet FAQ
Can I have more than one e-mail
address?
All our dial-up access plans allow you to have more than one e-mail address.
Use additional addresses for your family or business correspondence.Back
to Internet FAQ
Is it a local call to connect
to Valuephone?
Valuephone has one Australia wide number it is 019 830 8029.
You can call this number from anywhere in the country.Back
to Internet FAQ
Can Valuephone help me get
online?
Yes. Call Valuephone Technical support on 1300 738 743,
and we can help get your computer ready to connect to the Internet. Back
to Internet FAQ
Do I have to be an existing
Valuephone customer to join Valuephone ?
No. You do not need to be a Valuephone customer to join Valuephone. Back
to Internet FAQ
What hardware do I need to
connect to the Internet?
You will need a standard personal computer, a modem and a telephone line.
We recommend at least a Pentium class processor with Windows 95, a CD-ROM,
16 megabytes of RAM, and a V.90 56k modem. Back to Internet
FAQ
Can I connect to Valuephone
using an Apple computer?
Yes. Our network is compatible with all computers which use the PPP protocol,
including all Apple computers. Our technical support team is able to provide
support for customers with Apple computers. We recommend that your Apple
uses MacOS 8 or higher. Back to Internet FAQ
Does my computer need to be
connected to a telephone line when I connect to Valuephone ?
Yes. Your computer must have a modem which is plugged into both a telephone
line and your computer.Back to Internet FAQ
Can I connect to the Internet
if I have only one telephone line?
Yes. Only one telephone line is needed to connect to the Internet. You
can connect to Valuephone using the phone line normally used for voice
telephone calls. Back to Internet FAQ
What type of modem do I need
to connect to Valuephone ?
The speed you can connect through Valuephone depends on the quality
of your modem and the hardware line to your premises. Valuephone supports
modem speeds from 56kbps to 1500 kbps. Contact a Valuephone Customer Service
Representative on 1300 739 109 for your specific requirements.
Back to Internet FAQ
Can I dial into Valuephone
Internet from anywhere in Australia?
Yes. Valuephone has an Australia wide number 0198 308 029.
Back to Internet FAQ
Can I join Valuephone if I
already have an Internet service provider?
Yes. If you already have an Internet service provider, and would like
to get online with Valuephone as well, we can help you connect to Valuephone
while keeping your existing connection.Back to Internet FAQ.
Do all Internet programs work
with Valuephone?
Yes. Any program which is designed to be used on the Internet will work
with the Valuephone network. Back to Internet FAQ